Managed IT - Monitoring

Remote Maintenance & Network Monitoring

Proactively prevent network and workstation IT issues with our remote monitoringsolution.We know how frustrating it can be whenever a computer, a printer, or your network goes down. Itprevents people from being able to complete their daily tasks, which adds to the cost of operations,and the cost of repairing the problem. With New England Secure’s remote monitoring service, younever have to worry about that again.

How we approach the monitoring process.

Proactively prevent network and workstation IT issues with our remote monitoringsolution.Our monitoring software is installed on all your workstations and your servers. The detection of anyunnatural condition will trigger a notification be sent to our Network Operations Center (NOC). TheNOC generates a ticket using this information and notifies our technicians that investigate the issue.Our remote login tool allows us access to any managed PC, so our knowledgeable technicians areable to virtually see what is on your employees screen when they have an issue. This tool alsoallows our technicians to navigate around inside the operating system (OS), and quickly fixpotentially critical issues. This system significantly limits the ambiguity that results in frustratingcommunication breakdowns. Our affordable and flat-rate Remote Monitoring service will proactivelyeliminate serious errors before they occur.

Maintenance

Eliminate potential security threats and software errors with remote maintenance.Keeping your software and firmware up to date is crucial to keeping your workstations and serversrunning smoothly. New viruses, Trojan horses, and other malware are created everyday. The aredesigned to exploit holes in a software’s code to gain access to your system. While all majorsoftware companies do a great job in “patching” these holes, users are known to be regularly naiveor careless. With our remote maintenance solution, we work with your staff to take care of all theessential maintenance that your computer systems need.Configuration profiles are set up on all of your workstations and servers where we can catalogimportant information about the PCs you need managed; such as OS type, software licenseinformation, anti-virus information, internal specifications of the machines, and user information.Whenever updates become available for any of your hardware or software, it sends a notification toour NOC, allowing us to schedule updates to be delivered at a time that works best for yourbusiness. This ensures that your workstations and servers receive the necessary updates at a timethat doesn’t create downtime.

Please take a minute to look around our website. For more information about how our proactive Remote Monitoring and Maintenance tools can benefit your business, take a moment and fill out the the simple form, or give us a call at 207-835-4087.