Managed IT - Vendor Management

IT Vendor, Warranty & Hardware Management

Manage your business relationships, not your hardware and software vendors. Getbetter, faster support through a single point of contact.Ever deal with a computer issue for days because you don’t want to make the commitment to spendhours on the phone with the manufacturer’s support? We understand completely. Third-partytechnical support can run you around in circles before getting anywhere when you really need thingsto be back up and running so your staff can operate normally.

One Support Number

Get support for all of your IT solutions and get technical issues resolved faster andmore accurately New England Secure’s technicians work with a whole slew of hardware and software vendors everysingle day. A big part of our daily lives involve building relationships with vendors. We also know ourclients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor evercould. It’s only natural for us to extend these services to our partners.When New England Secure manages your vendor relationships for you, that means you get a singlepoint of contact for all of your troubleshooting and support needs. In many cases, our technicianscould provide the solution faster and more cost effectively than working with support, and when wedo need to reach out to the vendor, we’re able to articulate the issues faster.

Virtual CIO

Get a dedicated account manager who knows your IT inside and out.With New England Secure, you don’t just get enterprise-level IT services, but full-fledgedconsultative operations to assist you with complex IT decisions when it is time to expand, upgrade,or integrate new technologies to improve your business. Your Virtual CIO is able to pull upconfigurations for all of your hardware and software, warranty information, install dates, accountcredentials, and much more.

Your Virtual CIO fulfills a comprehensive list of duties and roles in the management of your IT suchas:

Dedicated account management

Alignment of IT with core business objectives

Monthly/Quarterly meetings

Budget creation, management, and review

Procurement assistance

Complete lifecycle management

Platform and software recommendations and configuration support

Warranty and vendor agreement tracking management

And much more...